FAQ
Frequently Asked Questions
Everything you need to know about Acadex. Can't find what you're looking for? Reach out to our team.
Acadex is a comprehensive, cloud-based school management system that helps schools manage students, teachers, academics, finance, parent communication, and more from a single platform.
Most schools are fully operational within 1-2 weeks. Our dedicated onboarding team handles data migration, system configuration, and staff training to ensure a smooth transition.
Yes. Acadex uses enterprise-grade encryption, role-based access controls, automated daily backups, and is fully compliant with international data protection standards.
Absolutely. Acadex includes a dedicated parent portal (web and mobile) where parents can monitor attendance, fees, grades, and communicate directly with teachers.
Yes. We provide free onboarding sessions for all schools, a comprehensive knowledge base, video tutorials, and 24/7 support via chat, email, and phone.
Yes. Our data migration team helps you import existing student records, staff data, financial information, and more from spreadsheets or legacy systems.
After your 14-day trial, you can choose a plan that fits your school. Your data will be preserved for 30 days, giving you time to decide. There are no automatic charges.
Yes. Acadex is fully responsive and works on any modern browser. We also offer native iOS and Android apps for teachers, students, and parents.
Yes, the Enterprise plan supports multi-school management. You can manage multiple branches or schools from a single Acadex account with centralized administration.
Acadex integrates with M-Pesa, Stripe, PayPal, and bank transfer systems. Parents can pay fees directly through the portal, and the system automatically reconciles payments.
No. There are no setup or implementation fees. Your subscription includes onboarding, data migration, and training at no extra cost.
Yes. Acadex supports custom fields, workflows, report templates, and API integrations. Enterprise customers can also request custom modules tailored to their specific needs.
Still have questions? We are happy to help.
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